By placing and paying for an order (either via 50% deposit or full payment), the Customer agrees to the following Conditions of Hire.
The Rental Agreement is between The Pretty Table and the Customer as listed on the final Invoice. If the Customer is paying on behalf of a third party, they accept full liability on behalf of the third party and all associated charges.
All rental items remain the property of The Pretty Table.
It is the Customer’s responsibility to check over their final invoice to ensure that it is correct including rental items, quantity, delivery address and dates/times. The Customer is responsible for any additional charges resulting from paying an incorrect invoice.
Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession (including in possession by the Customer’s chosen venue) until the items are accepted back into the possession of The Pretty Table.
The rental period refers to the dates/times of hire as agreed and listed on the Customer’s final invoice. The Pretty Table must agree to any changes to this rental period after booking and payment is received. Should the rental items not be picked up from or returned to the warehouse or made available for delivery/collection on the specified date/time on their invoice, the Customer may be charged an additional hire fee.
We pride ourselves on ensuring our rental items are kept to a high-quality standard and complete regular inspections to remove stock from circulation that do not meet our quality standards. As our collection is made up of tableware and linen some items do show some wear from use.
Whilst we take utmost care and accuracy in preparing hire orders, we ask that the Customer count and inspect it upon receival and notify us immediately if there are any issues. If rental items are being delivered to a venue or provided to a third party i.e. stylist or caterer, it is the Customers responsibility to arrange for this inspection on their behalf. We are unable to rectify any issues with rental items if notified over the weekend as the warehouse is closed.
Any missing or damages not notified to us prior to the event, will be deemed to have happened at the event and will incur full replacement. Should we supply and deliver missing items, the Customer will be liable for the hire costs of the extra items supplied and any delivery charges if the said missing items are later found.
Customers have the option to pickup and return (dry hire) rental items to our business premises in Pendle Hill. Our normal collection day is Thursday between 10am-3pm and normal return day is Monday between 10am-4pm. It is the Customer’s responsibility to inform The Pretty Table in advance should they be unable to attend on these days/times so as to make alternate arrangements. Rental items cannot be left unattended at our business premises should the Customer arrive outside of those hours.
It is the Customer’s responsibility to ensure they have appropriate transport (no open trucks/utes/trailers) and have made the necessary empty space in their vehicle (empty boot and back seat) in advance of arrival to the warehouse to transport the rental items.
A delivery & collection service is available at an additional fee, for events held in Sydney with a total hire cost of over $250 and events held in Sydney Surrounds with a total hire cost of over $1000. Fees will apply based on the venue details including address (including tolls) and access (i.e. stairs, ramps, lifts, long distance from unloading to delivery point, adjacent parking, loading dock/zone), as well as quantity of items hired and delivery and collection days/times (weekend and early morning/late night surcharges apply) which will be added to their invoice. If the order changes after payment, The Pretty Table has the right to revise the delivery and collection fee.
It is the responsibility of the Customer to inform The Pretty Table at the time of booking of the correct venue and event details. Any additional time or labour required due to difficulty and safety with accessing the venue, failure of the Customer to advise correctly at the time of booking or due to an event going overtime, will be charged accordingly.
Delivery/collection days and times are listed on your final invoice. Unless a time is specified by the Customer at the time of booking, the delivery or collection will be completed during business hours. It is the Customer’s responsibility to ensure that the delivery/collection location is attended during business hours on the designated delivery/collection day. The Pretty Table will contact the Customer on the day of their designated delivery/collection to confirm approximate delivery/collect time. The Customer will be liable for any re-delivery/re-collection cost should the delivery/collection location be unattended upon our arrival. The re-deliver/re-collection cost will be deducted from the Customer’s security deposit, invoiced to the Customer which is payable within 7 days; or charged to the credit card provided.
The Pretty Table will not be liable for any delivery or collection delays caused by circumstances beyond their control or due to the failure of the Customer to provide the correct transport details i.e. address, delivery/collection dates and times.
Our hire collection includes fragile items and breakables. The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue, stylists, caterers) of this, to prevent breakages or damage to items. All rental items supplied by The Pretty Table are clean, hygienic and ready to use.
It is the Customer’s responsibility to ensure that they follow the cleaning instructions detailed in this Rental Agreement. This includes communicating the cleaning instructions to those handling our tableware including venues, stylists and caterers. Failure to appropriately clean our rental items will result in additional charges which will be advised to the Customer post return. The additional cleaning fee will be deducted from the Customer’s security deposit, invoiced to the Customer which is payable within 7 days; or charged to the credit card provided.
All rental items supplied by The Pretty Table are packaged carefully to restrict movement in order to protect against breakage or damage during transit. The Customer (and those handling our tableware i.e. venues, stylists or caterers) are required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied and packing the items according to the count on containers. Failure to do so can result in damage to rental items or their containers which will be charged to the Customer at replacement value. Packaging instructions will be provided to the Customer with their hire order.
Cake stands, dessert table décor & serveware – rinse or wipe to remove excess food & liquid and dry before placing back into the container.
Cutlery – All food should be removed immediately from cutlery after use to avoid staining, rusting and damage. Our classic, contemporary, vintage and urban cutlery is domestic and commercial dishwasher safe. Our jewel cutlery is to be handwashed only. We ask you to dry the cutlery before returning to its container to avoid rust from forming and causing permanent damage.
Charger Plates – charger plates are NOT dishwasher safe. Dinner plates must be placed on top of charger plates for all meals. If food accidently falls onto the charger plates it must be hand rinsed or wiped off prior to returning to containers.
Glassware – our glasses are to have liquids tipped out and placed upside down back in the glass dishwasher racks provided. For venues with a commercial dishwasher, our glasses can be washed on a fast cycle in the glass dishwasher racks provided. Our ripple and gold/silver rim glassware are NOT dishwasher safe and need to have liquids tipped out only.
Champagne Tower – champagne towers have additional Conditions of Hire which are emailed to the client prior to booking.
Dinnerware – our plates are dishwasher safe. However, if they have gold/silver/black/white rims (contemporary and ornate) they are to be hand rinsed only. We ask you to dry the dinnerware before returning to its container.
Napkins – Napkins must NOT be washed or ironed by the Customer after use.
Please ensure that prior to placing dirty napkins back into the box supplied that the following occurs:
Cleaning process of napkins
Our napkins go through a delicate cleaning process to treat stains. As our napkins are made from pure linen or dyed cotton, we cannot soak them in stain removal such as Napisan as this will damage the colour. After they go through our cleaning process, any napkins with stains still on them are deemed unsuitable to hire and removed from circulation. These napkins are stored for 2 weeks should the Customer want to inspect, after which they are discarded.
The Customer will receive an email advising of the volume of stained napkins within 7-10 days post return. This gives us sufficient time to properly treat napkins.
Please consider the above terms prior to agreeing to hire our napkins.
Table Runners – Table runners must NOT be washed or ironed by the Customer after use.
Due to the delicate material of our runners we have a strict no open flame policy on our table runners. Should you wish to display candles on the runners they must not be lit. The Customer is liable for the full replacement of any table runners found with wax on them.
Any wet table runners must be left to dry otherwise mould will grow on them and you will be liable for the replacement of them. Care needs to be taken if food, red wine or florals is being placed on the table runners as if we cannot remove stains from the table runner the Customer will be liable for the replacement.
Please consider the above terms prior to agreeing to hire our table runners.
Tablecloths – Tablecloths must NOT be washed or ironed by the Customer after use.
We have a strict no open flame policy on our tablecloths as wax oils and dyes can permanently damage the clothes. Should you wish to display candles on the tablecloths they must not be lit. Should wax be found on the tablecloths an additional cleaning fee of $50 per cloth will apply to treat the clothes. If wax has caused permanent damage after treatment, then the Customer will be liable for the full replacement cost.
Please ensure that prior to placing dirty tablecloths back into the box supplied that:
The Customer is liable for the full replacement for any tablecloths with burn marks, holes, tears, mould, permanent wax damage, paint/crayons/textas/pens. The cost for replacement is listed on your invoice and will be deducted from your security deposit. Images will be provided to the Customer of any damage that requires replacement.
Cleaning process of tablecloths
Our tablecloths are processed by a third party commercial laundry and undergo a delicate cleaning process to treat stains. Given this, it can take up to 10 days post return before we can advise of the status of your returned tablecloths.
Please consider the above terms prior to agreeing to hire our tablecloths.
Candle holders – any candle wax needs to be removed from the candle holders prior to returning otherwise a cleaning fee will apply.
Vases – water, florals and floral foam must be removed from the vases prior to returning.
The Pretty Table requires a security deposit or credit card to cover the following post event costs:
Upon return of the rental items to The Pretty Table business premises, The Pretty Table will count and inspect the rental items and their transport containers for missing, damages, misuse and cleanliness. Unless proven otherwise i.e. photos, our inspection is deemed final and accurate.
Where items are found to be missing, it is the responsibility of the Customer to investigate their whereabouts and return them to The Pretty Table at their own cost. Should The Pretty Table be required to send a courier to collect missing items this cost will be charged to the Customer either via deducting from their security deposit, via invoice payment or charged to the credit card provided. Any missing items need to be returned within 14 days from the event date, otherwise replacement costs will be charged.
The Pretty Table does not accept responsibility for rental items left behind at venues, whereby there is no fault of their own i.e. venue or third party misplaces or mishandles rental items.
The Pretty Table at their discretion will either add a refundable security deposit to the Customer Invoice or request the Customer’s credit card details online via Stripe.
Refundable Security Deposit
A refundable security deposit will be added to the Customer Invoice at the time of booking.
The Pretty Table will advise the Customer in writing within 7-10 days of return of the status of their rental items and request the Customer’s bank account details.
The Pretty Table will either:
In the event that missing items are found and returned, The Pretty Table will refund the replacement charge to the Customer’s bank account.
Credit Card Form
The Customer will receive an email with a secure online form to complete their credit card details 14 days prior to their event date.
The Customer’s credit card details are passed directly through to Stripe, our chosen secure payment gateway. The Customer’s credit card details are not visible to The Pretty Table. Stripe maintains compliance with the Payment Card Industry Data Security Standards or PCIDSS.
The Pretty Table has the right to cancel an order if the Customer fails to provide a valid credit card.
The Pretty Table will advise the Customer in writing within 7-10 days of return of the status of their rental items and either:
In the event that missing items are found and returned, The Pretty Table will refund the replacement charge to the credit card provided.
For orders of $100 or less or if booked 14 days prior to the event, full payment is required upon receiving the invoice to secure the order. For orders of more than $100, a booking deposit equal to 50% of order total will be required upon receiving the invoice to secure the order, with final balance payable 14 days prior to the Customer’s event date. This reserves all rental items listed on the Customer’s invoice. Orders are not confirmed/issued/delivered unless full payment is paid. An invoice is valid for 7 days after issue to customer, before items are released to other customers.
We accept direct deposit payment via bank transfer. The Pretty Table account details are included on the Customer Invoice. We also accept credit & debit card payments through Xero. Payments made through Xero will incur a service charge of 1.7% + 0.30c for domestic cards and 3.5% + $0.30c for international cards. A separate Xero invoice will be emailed to the Customer to facilitate this payment.
All orders must be finalised by 14 days of the Customer’s event date.
Additions & substitutions to orders after a deposit or full payment are subject to availability. The Customer is required to pay for any additions or substitutions before their scheduled pickup or delivery date in order to receive the additional/substituted hire items.
We allow a 10% deduction of total invoice value (excluding any security deposit and delivery/collection fees) if we are notified more than 14 days prior to the Customer’s event date. Allowable deduction will be refunded to the Customer via bank transfer within 7 days of the Customer providing their account details. If notified of deductions within 14 days of the Customer’s event date, the price difference will be retained by The Pretty Table.
If the Customer’s event is cancelled and we are notified more than 14 days prior to their event date, 30% of the invoice total (excluding any security deposit and delivery/collection fees) will be retained by The Pretty Table. This is to cover the lost opportunity to hire those items to other clients. The remaining monies paid will be refunded to the Customer via bank transfer within 7 days of the Customer providing their account details.
If the Customer’s event is cancelled and we are notified within 14 days of their event date, 100% of invoice total (excluding any security deposit and delivery/collection fees) will be retained by The Pretty Table. Any monies paid for security deposit and delivery/collection fees will be refunded to the Customer via bank transfer within 7 days of the Customer providing their account details.
This Agreement will be governed in accordance with the laws of the state of NSW, with regards to any dispute, claim or demand arising out of these Conditions of Hire.
The Pretty Table reserves the right to take photos of their rental items at events locations. Photos are taken with focus on the rental items with care to exclude private information and persons. Photos may be used on The Pretty Table website and social media platforms.
The Pretty Table accepts no responsibility for injury caused to any person or damage caused to any property of the Customer or their chosen venue resulting from the hire of the rental items.
The Pretty Table reserves the right to change these Conditions of Hire at any time.
