Cleaning & Care Instructions
All rental items supplied by The Pretty Table are clean, hygienic and ready to use. They are packaged carefully to restrict movement in order to protect against breakage or damage during transit.
Please see below for specific cleaning & repacking instructions by item type. Failure to follow the cleaning instructions will result in additional cleaning fees being charged post event. You are required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied. Any loss or damage to the containers/bags/racks supplied will be charged at replacement value.
Cutlery
All food should be rinsed immediately from cutlery after use to avoid staining, rusting and damage. Our classic, contemporary, vintage and urban cutlery is domestic and commercial dishwasher safe. Our jewel cutlery is to be handwashed only. We ask you to dry and count the cutlery before returning to its container to avoid rust from forming.
Charger Plates/Placemats
Charger plates/placemats are meant for decorative purposes only and should not be eaten off. Dinner plates must be placed on top of charger plates/placemats for all meals. If food accidently falls onto the charger plates it must be hand rinsed (or dry wiped off for placemats) prior to returning to containers. Charger plates are NOT dishwasher safe. Charger plates should be wrapped back in bubble wrap and placed back into their containers according to the number count on the container. Placemats should be counted and placed back into their bags.
Dinnerware
All food should be rinsed immediately from plates after use to avoid staining or mould from forming. All of our plates are domestic and commercial dishwasher safe, except for those with gold/silver/black/white/coloured rims (contemporary and ornate) which are to be hand washed only. We ask you to dry and count the plates before returning to its container. Plates should be wrapped back in bubble wrap and placed back into their containers according to the number count on the container.
Glassware
Our glasses are to have liquids tipped out and placed upside down back in the glass dishwasher racks provided. For venues with a commercial dishwasher, our glasses can be washed on a fast cycle in the glass dishwasher racks provided. Our ripple and gold/silver rim glassware are NOT dishwasher safe and need to have liquids tipped out only.
Glassware that is used for cocktails/mocktails should be rinsed to remove salt/sugar rims and any sticky substances before returning to their racks.
Cake stands, dessert table décor & serveware
Rinse or wipe to remove food & liquid and dry before wrapping in bubble wrap and placing back into their container.
Napkins
Napkins must NOT be washed or ironed after use.
Please ensure that prior to placing dirty napkins back into the box supplied that the following occurs:
- Napkins are counted so that any missing can be located prior to returning.
- Take note of the condition of the napkins including significant food & liquid stains from curry, red sauce, oil, vinegar, red wine or if napkins have holes, tears, burn marks, candle wax, pen marks or chewing gum.
- Any wet napkins are left out to dry, otherwise mould will grow on the napkins.
The Pretty Table will count and stain treat napkins upon their return. You will be liable for the replacement cost of any missing or damaged/untreatable napkins which is listed on your invoice.
Tablecloths
Tablecloths must NOT be washed or ironed after use.
We have a strict no open flame policy on our tablecloths as candle wax oils and dyes can permanently damage the clothes. Should you wish to display candles on the tablecloths they must be enclosed in glass cylinders or not lit.
Please ensure that prior to placing dirty tablecloths back into the box supplied that the following occurs.
- Tablecloths are counted.
- Take note of the condition of the tablecloths including significant food & liquid stains from curry, red sauce, oil, vinegar, red wine or if tablecloths have holes, tears, burn marks, candle wax, pen marks, floral dyes or chewing gum.
- Any wet tablecloths are aired out to dry, otherwise mould will grow on the tablecloths.
- Any food scraps, flowers, rubbish must be removed from tablecloths prior to placing in boxes, otherwise security deposit will be forfeited for extra cleaning.
The Pretty Table will inspect all tablecloths upon their return before they are sent to our commercial laundry.
Should significant food/liquid stains, candle wax, mould, floral dyes, pen/texta/paint markings be found on the tablecloths an additional cleaning fee of $50 per cloth will apply to treat the clothes. If it has caused permanent damage after treatment, then you will be liable for the full replacement cost which is listed on your invoice.
You will be liable for the full replacement cost for any tablecloths with burn marks, holes or tears. The cost for replacement is listed on your invoice. Images will be provided of any damage that requires replacement.
Tablerunners
Table runners must NOT be washed or ironed after use.
Due to the delicate material of our runners we have a strict no open flame policy on our table runners. Should you wish to display candles on the runners they must be enclosed in glass cylinders or not be lit. Care needs to be taken if food, drinks or florals is being placed on the table runners as if we cannot remove stains from the table runner you will be liable for the replacement.
Please ensure that prior to placing table runners back into the box supplied that the following occurs:
- Table runners are counted
- Take note of the condition of the table runner including significant food & liquid stains from curry, red sauce, oil, vinegar, red wine or if table runners have holes, tears, burn marks, candle wax, pen marks or chewing gum.
- Any wet table runners are left out to dry, otherwise mould will grow on them.
The Pretty Table will count and stain treat table runners upon their return. You will be liable for the replacement cost of any missing or damaged/untreatable table runners which is listed on your invoice.
Candle Holders
Any candle wax needs to be sufficiently removed from the candle holders prior to returning otherwise a cleaning fee will apply. Please place candle holders back into the boxes provided.
Vases
Water, florals and floral foam must be removed from the vases prior to returning. Vases should be put back into their boxes or wrapped back in bubble wrap.