WHAT IF I HAVE TO POSTPONE/CANCEL MY EVENT DUE TO A COVID RESTRICTIONS I.E. LOCKDOWN?

If your event cannot proceed due to Covid restrictions implemented by the NSW State Government, then your deposit or full payment will act as a credit for one year from your cancelled event date.

WHAT IS THE PROCESS ONCE I NEED TO POSTPONE?

Once you have a new event date let us know so we can check availability of the items and officially move your booking to the new date.

Whilst we do stock large volumes of items, some items originally booked may not be available for the new event date due to existing bookings for that date. In this case, we will work with you to provide a similar items or provide you with alternate dates where they are available. 

WHAT IF I CANCEL MY EVENT ALTOGETHER AND DON’T POSTPONE?

If you cancel your event and do not postpone, you can use the credit for other events within one year of the cancelled event date. If you do not wish to receive a credit, then our normal cancellation policy applies and 15% of any monies paid will be retained by The Pretty Table.

HOW MUCH NOTICE DO YOU NEED IF WE ARE POSTPONING/CANCELLING AN EVENT DUE TO COVID RESTRICTIONS?

We understand that Covid restrictions can come into effect swiftly. Ideally we require at least 48 hours notice of your pickup date from the warehouse (dry hire orders) or from the delivery date that your are postponing/cancelling their event due to Covid restrictions. This will ensure we don’t unnecessary pack your hire order. A labour fee may be deducted from your credit for orders that are packed due to inadequate notice of postponing/cancelling. This will be applied at the discretion of The Pretty Table.

WHAT IF I HAVE TO POSTPONE/CANCEL MY EVENT DUE TO COVID RESTRICTIONS AFTER I HAVE ALREADY PICKED UP/RECEIVED MY HIRE ITEMS?

If you have to postpone/cancel your event after receiving the hire items, a labour fee will be deducted from your credit as we still had to prepare and pack your order and unpack it upon return to the warehouse. The labour fee will be applied at the discretion of The Pretty Table.

All items must be returned in their original packed condition for a credit to apply. If we need to organise delivery and collection for your rescheduled date, then a further delivery/collection fee will also apply.

WHAT IF I HAVE TO REDUCE GUEST NUMBERS TO COMPLY WITH COVID RESTRICTIONS IMPOSED ON MY VENUE I.E. 1 PER 4SQM RULE AFTER I HAVE MADE FULL PAYMENT?

If your guest numbers need to be reduced to comply with Covid restrictions, you will be entitled to a refund to the value of the guest reduction if you provide us with at least 48 hours notice of your pickup date from the warehouse (dry hire orders) or delivery date. This refund will be issued with your security deposit refund post event. We do not offer refunds for guest reductions where we have been notified within 48 hours of pickup/delivery date as we would have already packed your order. We also do not offer refunds for unused items due to guest reductions that have already been dispatched from the warehouse as all items returned to warehouse must be processed, counted and cleaned as per our normal process.