By placing an order, the Customer agrees to the following Conditions of Hire. All rental items remain the property of The Pretty Table. The rental agreement is between The Pretty Table and the Customer.
Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession until the items are accepted back into the possession of The Pretty Table. Under no circumstances are rental items to be left at unattended premises. Rental items are not to be used by any other third party.
The rental period is for 3-6 days. The Pretty Table must agree to any extension to this period. Should the rental items be held for a longer period without prior agreement, the Customer will be charged a full days rental for every additional day.
CONDITION OF ITEMS
We pride ourselves on ensuring our hire items are kept to a high quality standard. As our collection is made up of hired pieces some items do show some wear from frequent use.
Upon return of the rental items to The Pretty Table, The Pretty Table will inspect the items to ensure they are in the same condition as they were supplied i.e. no chips or cracks.
DELIVERY & COLLECTION
The Pretty Table is located in Pendle Hill, NSW and services both Sydney area and surrounds. Delivery & collection service is available for events held in Sydney with a minimum hire spend of $250.00 and for events held in Sydney surrounds with a minimum hire spend of $500.00. Fees will apply based on the Customer’s proximity to our warehouse in Pendle Hill, quantity of items hired and delivery and collection days/times (weekend and early morning/late night surcharges apply) which will be added to their invoice. Customers with small order sizes, have the option to dry hire items (pickup and return rental items to our warehouse in Pendle Hill) free of charge.
Delivery/collect & pick-up/return times to be agreed at time of booking. The Pretty Table will not be liable for any delivery or collection delays caused by circumstances beyond their control.
CARE, WASHING & PACKAGING
Our collection includes fragile items and breakables. The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue) of this, to prevent breakages or damage to items.
All rental items supplied by The Pretty Table are clean, hygienic and ready to use. We ask that all food & liquids be removed from the rental items after use. Please see below for specific cleaning instructions by item type. Failure to follow these instructions will result in a loss of the Customer’s security deposit to cover the additional cleaning required.
Cake stands, dessert table décor & serveware – rinse and dry to remove excess food & liquid.
Cutlery – All food should be removed immediately after use either via dishwasher or handwashing to avoid staining, rusting and damage. Our classic, contemporary, vintage and urban gold, silver, black and copper cutlery is domestic and commercial dishwasher safe. Our two tone contemporary cutlery (white/gold, white/silver, pink/gold and pink/silver) and our jewel cutlery is to be handwashed only.
Charger Plates – charger plates are NOT dishwasher safe. They are only to be rinsed or wiped over to remove food.
Glassware – our glasses are to have liquids tipped out and placed back in the glass dishwasher racks provided. For venues with a commercial dishwasher, our glasses can be washed in the glass dishwasher racks provided. Glassware with a gold or silver rim are NOT dishwasher safe and need to have liquids tipped out only.
Dinnerware – our plates are dishwasher safe. However, if they have gold/silver rims (contemporary and ornate) or delicate patterns they are to be rinsed only.
Candle holders – any candle wax needs to be removed from the candle holders prior to returning otherwise a cleaning fee will apply.
Vases – water, florals and floral foam must be removed from the vases prior to returning.
Napkins – Your hire costs includes the cost for The Pretty Table to wash and press napkins after use.
Please ensure that prior to placing dirty napkins back into the box supplied that the following occurs:
Cleaning process of napkins
Our napkins go through a delicate cleaning process to treat stains. As our napkins are made from pure linen or organic woven cotton, we cannot soak them in stain removal such as napisan as this will damage the colour.
Upon return of napkins, they are photographed of their condition. After they go through our cleaning process, any napkins with stains still on them are deemed unsuitable to hire and removed from circulation. These napkins are also photographed.
The Customer will receive an email advising of the volume of stained napkins including photographic evidence within 7-10 days post return. This gives us sufficient time to properly treat napkins.
Please consider the above terms prior to agreeing to hire our napkins.
Tablecloths – Your hire cost includes the cost for The Pretty Table to wash and press tablecloths after use.
We require candles to be displayed in votives/jars/vessels/holders/sleeves and to have a drip tray. If candle wax falls directly onto the tablecloth and we cannot remove the oils from wax sufficiently, the Customer will be liable for the replacement cost of that tablecloth.
The Customer is liable for the full replacement for any tablecloths with burn marks, holes or tears. The cost for replacement is listed on your invoice and will be deducted from your security deposit. Images will be provided to the Customer of any damage that requires replacement.
Please ensure that prior to placing dirty tablecloths back into the box supplied that:
Our tablecloths are subject to the following additional hire terms:
Cleaning process of tablecloths
Our tablecloths are processed by a third party commercial laundry and undergo a delicate cleaning process to treat stains. Given this, it can take up to 10 days post return before we can advise of the status of your returned tablecloths and security refund.
Please consider the above terms prior to agreeing to hire our tablecloths.
All rental items supplied by The Pretty Table are packaged carefully to restrict movement in order to protect against breakage or damage during transit. The Customer is required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied. Any loss or damage to the packaging material or containers supplied will be charged at replacement value.
DAMAGED, BREAKAGE & LOSS
A security deposit is required for all orders and is based on the hire value. We recommend that the Customer inspects the items after use to check for any damage, breakage, loss and cleanliness and advise us on their return. The Pretty Table will also complete their inspection and will notify the Customer within 7-10 days of their return of the status of their hire items. This gives The Pretty Table ample time to count, clean and reconcile orders.
Where items are found to be missing, it is the responsibility of the Customer to investigate their whereabouts. Should hire items be located at a later date, it is the responsibility of the Customer to return them to The Pretty Table at their own cost. If items are located but not returned by the Customer, the replacement value will be deducted from their security deposit.
Security deposit will be refunded within 10 days of it being provided by the Customer to The Pretty Table, , in full or deducted according to any damage, breakage or loss. This will be returned via bank transfer to the customer.
If there is any damage, breakage or loss to the rental items the Customer will be charged as per the replacement value listed on their invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from the Customer’s security deposit. If the replacement value exceeds the security deposit the Customer will be charged for the additional costs which is payable within 7 days of your event.
For orders of $100 or less or if booked 30 days prior to event, full payment is required upon receiving the invoice to secure the order. For orders of more than $100 a booking deposit equal to 50% of order total will be required upon receiving the invoice to secure order. This reserves all rental items listed on the Customer’s invoice. Orders are not confirmed unless full payment ($100 and under) or booking deposit (over $100) is paid. An invoice is valid for 7 days after issue to customer, before items are released to other customers. The final balance is payable 10 days prior to the Customer’s event.
We accept cash payment via bank transfer. The Pretty Table account details are included on Customer invoice. We also accept credit & debit card payments through PayPal. Payments made through PayPal will incur a service charge of 3% of total transaction cost which is payable by the Customer. A separate PayPal invoice will be emailed to the Customer to facilitate payment.
ORDER CHANGES & CANCELLATIONS
Changes to orders, including additions, substitutions & reductions can be made up to 30 days prior to the Customer’s event. Additions & substitutions are subject to availability. Reductions after that time will be charged 50% of the hire cost.
Cancellations of orders can be made up to 30 days from event date. If cancelled within 30 days of your event, you will be charged 50% of the total hire cost given the lost opportunity to hire those items to other clients. A $15.00 administration fee applies to any cancellations regardless of when made.
If the Customer’s event cannot proceed due to Covid restrictions implemented by the NSW State Government, then the Customer’s deposit or full payment will act as a credit for one year from their cancelled event date.
We ask the Customer to inform The Pretty Table of their rescheduled event date a soon as possible so we can check availability of the items. Please note items originally booked may not be available for the Customer’s rescheduled event date due to existing bookings for that date. In this case, The Pretty Table will work with the Customer to provide similar items or alternate dates that they are available.
If the Customer chooses not to reschedule and cancels their event altogether, they can use the credit for other events within one year of the cancelled event date. If the Customer does not wish to receive a credit, then our normal cancellation policy applies and 15% of any monies paid will be retained by The Pretty Table.
We require at least 48 hours notice of the Customer’s pickup date from the warehouse (dry hire orders) or from the delivery date that they are postponing/cancelling their event due to Covid restrictions. A labour fee may be deducted from your credit for any orders that are packed due to inadequate notice from the Customer. This will be applied at the discretion of The Pretty Table.
If the Customer’s event is postponed/cancelled due to Covid restrictions after they have picked up items from the warehouse (dry hire orders) or after The Pretty Table has delivered items, a labour fee will be deducted from your credit. This will be applied at the discretion of The Pretty Table. The Customer will also be liable for any re-delivery and collection fees for the rescheduled event date. All items must be returned in their original packed condition for a credit to apply.
If the Customer chooses to proceed with their event however guest numbers are reduced to comply with Covid restrictions, we will refund to the value of the guest reduction if we receive at least 48 hours notice of their pickup date from the warehouse (dry hire orders) or delivery date. The Pretty Table does not offer refunds for guest reductions where they have been notified within 48 hours of pickup/delivery date as they would have already packed the Customer’s order. The Pretty Table also does not offer refunds for unused items due to guest reductions that have already been dispatched from the warehouse as all items returned to warehouse must be processed, counted and cleaned as per their normal process.
The Pretty Table accepts no responsibility for injury caused to any person or damage caused to any property of the Customer resulting from the hire of the rental items.
The Pretty Table reserves the right to change these Conditions of Hire at any time.