By placing and paying for an order (either via 50% deposit or full payment), the Customer agrees to the following Conditions of Hire. All rental items remain the property of The Pretty Table. The rental agreement is between The Pretty Table and the Customer.
Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession (including in possession by the Customer’s chosen venue) until the items are accepted back into the possession of The Pretty Table. Rental items are not to be used by any other third party.
The rental period refers to the dates/times of hire as agreed at time of booking and listed on your invoice. The Pretty Table must agree to any changes to this rental period after booking and payment is received. It is the responsibility of the Customer to ensure that the rental items are received and returned on the specified date/times on their invoice. Should the rental items not be picked up/returned from/to the warehouse or made available for delivery/collection on the specified date/time on their invoice, the Customer may be charged an additional hire fee.
CONDITION OF ITEMS
We pride ourselves on ensuring our rental items are kept to a high-quality standard and complete regular inspections to remove stock from circulation that do not meet our quality standards. As our collection is made up of tableware and linen some items do show some wear from use.
Upon return of the rental items to The Pretty Table, The Pretty Table will inspect the items to ensure they are in the same condition as they were supplied i.e. no chips or cracks. Unless proven otherwise, our inspection is deemed final and accurate.
TRANSPORT OF ITEMS
Customers have the option to pickup and return (dry hire) rental items to our business premises in Pendle Hill. Our normal collection day is Thursday between 10am-4pm and normal return day is Monday between 10am-4pm. It is the Customer’s responsibility to inform The Pretty Table in advance should they be unable to attend on these days/times so as to make alternate arrangements. Rental items cannot be left unattended at our business premises should the Customer arrive outside of those hours.
It is the Customer’s responsibility to ensure they have appropriate transport (no open trucks/utes/trailers) and have made the necessary empty space in their vehicle (empty boot and back seat) in advance of arrival to the warehouse to transport the rental items.
The Pretty Table services the Sydney area and surrounds. A delivery & collection service is available for events held in Sydney with a total hire cost of over $250 and events held in Sydney Surrounds with a total hire cost of over $500. Fees will apply based on the Customer’s proximity to our business premises in Pendle Hill, quantity of items hired and delivery and collection days/times (weekend and early morning/late night surcharges apply) which will be added to their invoice.
Delivery/collection days and times to be agreed at time of booking and listed on your invoice. Unless a time is specified by the Customer at the time of booking, the delivery or collection will be completed during business hours. It is the Customer’s responsibility to ensure that the delivery/collection location is attended during business hours on the designated delivery/collection day. The Pretty Table will contact the Customer on the day of their designated delivery/collection to confirm approximate delivery/collect time. The Customer will be liable for any re-delivery/re-collection cost should the delivery/collection location be unattended upon our arrival. The re-deliver/re-collection cost will be deducted from the Customer’s security deposit. If it exceeds the security deposit, the Customer will be issued an invoice which is payable within 7 days of issue.
The Pretty Table will not be liable for any delivery or collection delays caused by circumstances beyond their control or due to the failure of the Customer to provide the correct transport details i.e. address, delivery/collection dates and times.
CARE, WASHING & PACKAGING
Our collection includes fragile items and breakables. The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue) of this, to prevent breakages or damage to items.
All rental items supplied by The Pretty Table are clean, hygienic and ready to use. Please see below for specific cleaning instructions by item type. Failure to follow these instructions will result in an additional cleaning fee which will be advised to the customer post return. The additional cleaning fee will be deducted from the Customer’s security deposit. If it exceeds the security deposit, the Customer will be issued an invoice which is payable within 7 days of issue.
Cake stands, dessert table décor & serveware – rinse or wipe to remove excess food & liquid and dry before placing back into the container.
Cutlery – All food should be removed immediately from cutlery after use to avoid staining, rusting and damage. Our classic, contemporary, vintage and urban cutlery is domestic and commercial dishwasher safe. Our jewel cutlery is to be handwashed only. We ask you to dry the cutlery before returning to its container to avoid rust from forming.
Charger Plates – charger plates are NOT dishwasher safe. Dinner plates must be placed on top of charger plates for all meals. If food accidently falls onto the charger plates it must be hand rinsed or wiped off prior to returning to containers.
Glassware – our glasses are to have liquids tipped out and placed upside down back in the glass dishwasher racks provided. For venues with a commercial dishwasher, our glasses can be washed on a fast cycle in the glass dishwasher racks provided. Our ripple and gold/silver rim glassware are NOT dishwasher safe and need to have liquids tipped out only.
Dinnerware – our plates are dishwasher safe. However, if they have gold/silver/black/white rims (contemporary and ornate) they are to be hand rinsed only. We ask you to dry the dinnerware before returning to its container.
Napkins – Napkins must NOT be washed or ironed by the Customer after use.
Please ensure that prior to placing dirty napkins back into the box supplied that the following occurs:
Cleaning process of napkins
Our napkins go through a delicate cleaning process to treat stains. As our napkins are made from pure linen or dyed cotton, we cannot soak them in stain removal such as Napisan as this will damage the colour.
Upon return of napkins, they are inspected and those found to have significant stains or damage are photographed of their condition. After they go through our cleaning process, any napkins with stains still on them are deemed unsuitable to hire and removed from circulation. These napkins are stored for 2 weeks should the Customer want to inspect, after which they are discarded.
The Customer will receive an email advising of the volume of stained napkins within 7-10 days post return. This gives us sufficient time to properly treat napkins.
Please consider the above terms prior to agreeing to hire our napkins.
Table Runners – Table runners must NOT be washed or ironed by the Customer after use.
Due to the delicate material of our runners we have a strict no open flame policy on our table runners. Should you wish to display candles on the runners they must not be lit. The Customer is liable for the full replacement of any table runners found with wax on them.
Any wet table runners must be left to dry otherwise mould will grow on them and you will be liable for the replacement of them.
Care needs to be taken if food, red wine or florals is being placed on the table runners as if we cannot remove stains from the table runner the Customer will be liable for the replacement.
Please consider the above terms prior to agreeing to hire our table runners.
Tablecloths – Tablecloths must NOT be washed or ironed by the Customer after use.
We have a strict no open flame policy on our tablecloths as wax oils and dyes can permanently damage the clothes. Should you wish to display candles on the tablecloths they must not be lit.
Should wax be found on the tablecloths an additional cleaning fee of $50 per cloth will apply to treat the clothes. If wax has caused permanent damage after treatment, then the Customer will be liable for the full replacement cost.
Please ensure that prior to placing dirty tablecloths back into the box supplied that:
The Customer is liable for the full replacement for any tablecloths with burn marks, holes, tears, mould, permanent wax damage, paint/crayons/textas/pens. The cost for replacement is listed on your invoice and will be deducted from your security deposit. Images will be provided to the Customer of any damage that requires replacement.
Cleaning process of tablecloths
Our tablecloths are processed by a third party commercial laundry and undergo a delicate cleaning process to treat stains. Given this, it can take up to 10 days post return before we can advise of the status of your returned tablecloths and security refund.
Please consider the above terms prior to agreeing to hire our tablecloths.
Candle holders – any candle wax needs to be removed from the candle holders prior to returning otherwise a cleaning fee will apply.
Vases – water, florals and floral foam must be removed from the vases prior to returning.
All rental items supplied by The Pretty Table are packaged carefully to restrict movement in order to protect against breakage or damage during transit. The Customer is required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied. Any loss or damage to the packaging material or containers supplied will be charged at replacement value.
DAMAGED, BREAKAGE & MISSING ITEMS
A security deposit is required for all orders and is based on the hire value. We recommend that the Customer inspects the items after use to check for any damage, breakage, loss and cleanliness and advise us on their return. The Pretty Table will also complete their inspection which will be deemed final and accurate and will notify the Customer within 7 days of their return of the status of their hire items. This gives us ample time to count, clean and reconcile orders.
Where items are found to be missing, it is the responsibility of the Customer to investigate their whereabouts. Should missing hire items be located at a later date, it is the responsibility of the Customer to return them to The Pretty Table at their own cost. Should The Pretty Table be required to send a courier to collect missing items this cost will be charged to the client either via deducting from their security deposit or via invoice payment. If items are located but not returned by the Customer, the replacement value will be deducted from their security deposit.
Security deposit will be refunded within 10 days of the account details being provided by the Customer to The Pretty Table, in full or deducted according to any damage, breakage or loss. This will be returned via bank transfer to the customer.
If there is any damage, breakage or loss to the rental items the Customer will be charged as per the replacement value listed on their invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from the Customer’s security deposit. If the replacement value exceeds the security deposit, the Customer will be charged for the additional costs and issued a loss invoice which is payable within 7 days of issue.
For orders of $100 or less or if booked 14 days prior to event, full payment is required upon receiving the invoice to secure the order. For orders of more than $100 a booking deposit equal to 50% of order total will be required upon receiving the invoice to secure order. This reserves all rental items listed on the Customer’s invoice. Orders are not confirmed/issued/delivered unless full payment ($100 and under) or booking deposit (over $100) is paid. An invoice is valid for 7 days after issue to customer, before items are released to other customers. The final balance is payable 14 days prior to the Customer’s event.
We accept cash payment via bank transfer. The Pretty Table account details are included on the Customer invoice.
We also accept credit & debit card payments through PayPal. Payments made through PayPal will incur a service charge of 3% of total transaction cost which is payable by the Customer. A separate PayPal invoice will be emailed to the Customer to facilitate this payment.
All orders must be finalised by at least 14 days of the Customer’s event date.
Additions & substitutions to orders after deposit or full payment are subject to availability. The Customer is required to pay for any additions or substitutions before their scheduled pickup or delivery date in order to receive the additional/substituted hire items.
We allow only a 10% deduction of total invoice value once deposit or final payment has been made. We will refund the price difference for deductions in numbers or items if notified more than 14 days prior to order pickup or delivery date. If notified within 14 days of pickup or delivery date, the price difference will be retained by The Pretty Table.
If the Customer’s event is cancelled prior to pickup/delivery, 30% of invoice total will be retained by The Pretty Table. This is to cover the lost opportunity to hire those items to other clients.
If the Customer’s event cannot proceed due to Covid restrictions implemented by the NSW State Government, then the Customer’s deposit or full payment will act as a credit for one year from their original event date. The Customer will be required to submit a new order to use their credit. Please note items originally booked may not be available for the Customer’s new event date due to existing bookings for that date. In this case, The Pretty Table will work with the Customer to provide similar items or alternate dates that they are available.
The Pretty Table accepts no responsibility for injury caused to any person or damage caused to any property of the Customer resulting from the hire of the rental items.
The Pretty Table reserves the right to change these Conditions of Hire at any time.